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Gift Certificates - FAQ

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How to buy Gift Certificates

Gift Certificates can be bought as regular articles. Once you have bought a gift certificate and it has been activated after succesfull payment, the amount will be listed in your shopping cart. Now you are able to send the voucher via email by clicking on the link "Send Gift Certificate".

How to send Gift Certificates

In order to send a gift certificate, click on the link "Send Gift Certificate" in your shopping cart and fill in the required information such as the first and the last name of the beneficiary as well as a correct email-address, the desierd amount (it is also possible to send partial amounts) and a short message. Please verify and if necessary correct the information before sending.

How to redeem your Gift Certificate

  • Select the rug or rugs of your choice and put them into your shopping cart.
  • Begin the checkout process. Enter your gift certificate code when prompted. If you do not have an account yet, you can open a new account
  • If necessary, you can choose any of our payment methods to pay for your balance owing.
  • Any balance remaining will be credited to your account.
  • Complete the check out process as normal.
  • Gift certificates are not redeemable for cash and cannot be returned for a cash refund.

How to solve problems regarding your Gift Certificate:

In case you experience problems with sending or redeeming gift certificates please contact us via email: info@orientteppichgalerie.de or by phone: Tel: +49 (0) 228 - 96 96 89-5 . Kindly describe the occured problem, important information is your customer number, your gift certificate code as well as the error message of your system and the name of your browser (e.g. Internet Explorer, Mozilla, etc.)

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